frequently asked questions
Frequently asked questions
How much is delivery within the U.K?
Who will deliver my parcel?
We use Royal Mail standard for our parcel deliveries.
How will I know when to expect my parcel?
You will be sent an email when your parcels leaves us. We estimate a delivery lead time of 2-4 working days.
What if I'm not home when my parcel is delivered?
If you are out when your parcel is delivered your parcel will either be left safe on your property, with a neighbour or taken back to the sorting office if neither of those options is possible. You will be left a card with details to arrange re-delivery or collection from the sorting office.
What shall I do if I'm having problems with my delivery?
If your delivery isn't going to plan then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you. You can call us on 0757 692 5487 or email us at firstname.lastname@example.org.
My parcel was damaged, what shall I do?
If you've received your order and something has been damaged during delivery please let us know right away. Please email us with details of your delivery, what's damaged and a photo if possible and we will arrange replacements or a refund, depending on the situation and what you'd prefer.
Something is missing from my parcel, what shall I do?
Very occasionally we may miss something out of your parcel. If this has happened please let us know right away and we will get the missing item to you as soon as possible.
Are Lune products organic?
Although Lune uses all 100% natural vegan ingredients, they have not yet been certified by U.K Orangic standards therefore Lune products can't be labelled as organic. This is something Lune is striving for in the near future.
Do Lune products use palm oil?
No. Lune uses many different types of essential oils but no product contains any palm oil and all essential oils are ethically and locally sourced.
Are Lune products vegan?
Yes. All Lune products are vegan and aren't tested on animals. Instead of beeswax for our candles, Lune uses EcoSoya Wax.
Are Lune products safe to use during pregnancy?
Concentrated essential oils aren't recommended during pregnancy, particularly cedarwood oil and since all Lune products contain this, we wouldn't advise against pregnant women purchasing any of the products.
Is the packaging recyclable?
Most of the packaging is recyclable glass excluding the roller or spray tops and pumps, and all lids. Lune will continue to explore options so one day, the products are 100% recyclable or biodegradable.
What do I do if I have an allegic reaction?
Stop using immediately and contact Lune at email@example.com.
Are your products made with essential or perfume oils?
An important property of essential oils is their ability to stimulate the emotions and this is especially powerful through inhalation, where particular aromas will stimulate areas of the brain, particularly (1) the Thalmus (responsible for perception and memories) and (2) the Hypothalamic Region (activates smell-related emotion and behaviour).
Are Lune products tested on animals?
No. Lune products are tested on close family and friends of the two creators and on the creators themselves.
How do I contact Lune?
Please email firstname.lastname@example.org for any feedback, questions or queries.