free standard UK delivery will be applied to all orders over £50.00. please note that your basket contents must amount to £50.00 in value once a discount code has been applied to qualify for free u.k delivery.
no discount code is required to activate free delivery but please note this offer is restricted to private customers and cannot be applied to any wholesale orders.
we ship UK orders within 1-3 working days after an order is placed. all standard deliveries will be sent royal mail 2nd class and can usually be expected within 2-4 business days.
if you need your products urgently, lune offers express delivery for £6.00 for same day - 2 day delivery time.
promotional codes may be issued from time to time. they can be applied to all private orders, regardless of value. exclusions may apply to some promotions.
international orders will be sent with royal mail at a flat rate of £10.00 on either a standard or signed for service. delivery times will vary depending on your location and the time of year. we would normally expect orders to europe to arrive within 5 - 10 working days and the rest of the world within 10 - 20 working days.
refunds + returns
we hope that you'll be thrilled with your products when they arrive but if anything isn't right we are on hand to help. contact us on email@example.com for assistance and we'll get back to you promptly.
we take every care to ensure your products are properly protected during transit but appreciate that very occasionally damages may occur. we will replace or refund products damaged during delivery if photographic proof of damage is sent to us within 7 days of delivery. we sadly cannot refund or replace products that have been used.
you are welcome to exchange your product for another product of the same size and price within 30 days of purchase. the buyer is responsible for the delivery cost on all returned items.
if your package arrives damaged you may return your unused product(s) for a full refund within 14 days of delivery. please contact us for further details.